No Service

[pxd]

Hi - I’m currently abroad- I’ve had no service for 24 hours now - anyone aware of any problems at the moment- I’m unable to contact er and their message service is also down 

[Christopher_G]

Hi @pxd 

Welcome to the community.

Whereabouts are you in the world? We'll do our best to help.
Chris

[XRaySpeX]

@pxd : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

[pxd]

Hi, thanks for this, I called ee from a landline and they told me all I needed to do was switch the phone manually from the default Italian network (TIM) onto the option for Iliad- everything working now.

Sent from my iPad

[Leanne_T]

Thanks for coming back and letting us know @pxd 

Leanne 🙂

[Droshky]

I have this problem too, sim contract, has always worked before, not working 3 days in France/Belgium /Holland. Tbf, I may not have used this phone abroad since change from phone to sim contract. Have switched phone, mobile data and roaming in and off, tried any other available networks etc. no time for calls to ee. What went wrong and how do I sort it?

[Leanne_T]

Hi @Droshky 

Thanks for coming here. 

If no networks are showing in your phone settings, we would need to check the account to make sure roaming is active. 

Please give us a call from any other phone on +44 7953966250 and the team will be able to help you further. 

Leanne.