No SMS or phone with Roam Further in USA (mobile internet is however fine)

[ie13]

So I activated Roam Further from Uk before traveling and the internet works fine on 4g but sms not working nor phone calls. 

Help!

[ie13]

Likewise, I’m on iPhone 8 and Roam Further add-on, I think it worked last trip but this trip no SMS or calls work, just mobile internet. 

I tried resetting, turning off auto-selection of network, etc. 

[Chris_B]

@ie13  Is roaming activated on your account ? Purchasing add ons doesn’t enable roaming.     Have you tried restarting the device?  Have you tried manually searching for a different network to join ? 

[_MrR_]

What network are you using over there? 

I was roaming on AT&T during my last trip (even got 5G) and could make / receive calls. 

Would be worth manually selecting them if you're using a different carrier, see if that resolves it for you.

[ie13]

@Chris_B  thank you so much for kindly offering to help. You're a star.

Yes I've restarted multiple times, I've tried manually selecting networks to no avail. It's odd because I believe my 4G internet is working (so the Roam Further seems working), but no calls or SMS.

I received SMS confirmation (in UK before my trip) on Feb 7 after purchasing Roam Further, that doesn't mention anything about having to activate the £11.40 allowance that was successfully added to my bill. 

Further, I don't see any options to toggle things on in my settings (screenshot below).

And I still see the add-on listed in my account:

[James_B]

Hi @ie13,

It sounds like international calling is barred on your account.

Our Customer Care Team will be happy to check if you get in touch.

James