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Need help URGENT - Complex team

vnalawade
Investigator
Investigator

‎13-04-2023 11:01 AM

Hi, My and my son's mobile numbers are messed up, and EE team members cancelled mine. Last two days, I have been trying to resolve this and have yet to be successful. Is there anyone from the complex team who that look into this? As per customer service, "You" are the one who is holding this. I need to fix this asap, as I am here on a short visit and expecting calls/otp from financial institutes (banks etc.)... I need urgent help.

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎13-04-2023 01:12 PM

Hi and welcome to the community, @vnalawade 

I'm sorry to hear that you have a problem with your mobile numbers. If you have spoken to our Mobile Care team and they've referred you to a complex team, they should contact you directly.

Chris

vnalawade
Investigator
Investigator
In response to Christopher_G

‎13-04-2023 01:17 PM

it's been over 2 days now. no response or action from the complex team. i am tired of calling 150 all the team. EE team don't understand urgency!!!! and they are the one who cancelled my number by accident ... i really need help chris . can you please help me to sort out. 

0 Helpful
Christopher_G
EE Community Support Team
In response to vnalawade

‎13-04-2023 01:38 PM

I've replied to your private message, @vnalawade 

Please have a look and get back to me.

Thanks

Chris

vnalawade
Investigator
Investigator
In response to Christopher_G

‎13-04-2023 01:52 PM

I have replied to you as a private message. let me know if you require further information. Thanks

0 Helpful