NHS/Dentist/Doctor/Hospital calls all blocked

[Neil1301]

Hi there, please help!

I’ve had this problem for months now. EE have been absolutely awful in finding a resolution and I can’t still receive calls from doctors/dentists/hospitals. 

When they call my number it gives them an automated response that the number isn’t recognised, or it transfers them directly to a voicemail which is not mine. I get no notification of a call attempt or any voicemail, ever. 

This only started once I switched to EE earlier this year. 

I desperately need this resolved as waiting on hospital calls.  EE cust service has been beyond useless in helping. 

I have an iPhone 16max. All settings have been checked, all numbers unbarred, sim has been checked, network diagnostics have been run. PLEASE HELP SOMEONE!!!

[Neil1301]

Can anyone from EE provide some assistance here please? 

[Linzi_H]

Hi @Neil1301 

I will send over a Private Message so I can take some further details.

Linzi 

[Bobbymoore2]

Hi, I’m having the same problem I’m not able to receive 0300 numbers from my Hospital. 
This started over a year ago I have regular blood tests & the Hospital would phone me with the results, then I received a letter saying they were unable to contact me on my phone number, so my Doctor took over & I didn’t really do anything regarding the Hospital not being able to contact me. 
However recently I have been waiting for a call from the Hospital regarding an urgent mri scan then received a text saying my number isn’t available. 
phoned ee today there not able to solve the problem & want me to some how get the last 3 missed calls from 0300 with times & postcode! Help please it seems I’m not the only one with this problem. 

[Leanne_T]

Hi @Bobbymoore2 

Thanks for coming to the community. 

I've sent you a private message, to get some extra details. 

Please take a look and get back to me when you can. 

Leanne.

[Ste1594]

I am also having this same issue. I’ve had a surgery cancelled as didn’t get the phone call for my preop. Why is this such an issue with EE? 

[Bobbymoore2]

Problem solved ee sent me a new SIM card to try now receiving 0300 numbers again. 
Very strange.

[Schockwave]

@Bobbymoore2 , glad it has all now been sorted, thank you for coming back and letting us know.