My sim card is not working in India

[Saniyakhan12099]

I am currently in India and trying to get network here, I have tried everything. The network is out since yesterday. I need to Log in into my University account and for that i need an OTP that i am not able to receive because i have no range. Kindly help me

[Christopher_G]

Hi @Saniyakhan12099 

Are you using a contract SIM card or pay as you go? Have you tried manually connecting to another network operator?

Chris

[Saniyakhan12099]

Yes i have tried everything, I have tried restarting my phone as well.

[James_B]

Hi @Saniyakhan12099,

Are you using a pay as you go or pay monthly plan?

James

[Saniyakhan12099]

I am using a monthly plan

[James_B]

Hi @Saniyakhan12099,

Are you able to receive other texts or calls?

James

[Saniyakhan12099]

Hi @James_B 

No I am not receiving any texts or calls as i do not have sim network

[James_B]

Hi @Saniyakhan12099,

Was your phone previously working in India or has it not worked since you arrived?

James

[Saniyakhan12099]

HI @James_B 

Yes when I arrived in I changed few things in setting and i got my network when i arrived in India and I had it for quiet a long time. But now its completely gone.

[James_B]

Hi @Saniyakhan12099,

Do any other networks show as available when you perform a manual search?

Do you have a spend cap on your account?

James