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SOS MESSAGE

Hollie26
Visitor

‎08-02-2023 01:05 PM

I added the roam abroad pass onto my phone and I have landed in Australia today. I have an SOS message at the top right of my phone and can’t get any service. I am unable to call you either. I have tried switching it on and off, data on and off etc but nothing seems to sort the problem. I’ve taken it off and on automatic connection too. Please can you help 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎08-02-2023 01:41 PM

Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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