My phone not allowing roamong on usa

[MartynM1]

I have done the roaming 150 text which confirms it’s on. I’m from uk travelled to USA. Can’t make phone calls only text and data working. Anyone got any ideas. I have tried turning it on in app too and not allowed? Really frustrated 

[bristolian · Accepted solution]

Hi @MartynM1 

If you login to your myEE online account or app, and goto controls...

You need to have both "International roaming" & also "Call abroad & premium rate" both activated & enabled.

I suspect you only have roaming enabled and not "Call abroad".