My phone keep cutting off during a call

[TurnerT]

Every time I make a call or someone calls me, my phone cuts out and it is very frustrating

[Leanne_T]

Hi @TurnerT 

Thanks for coming here. 

Does this happen in more than one area? 

Does anyone else on EE have the same problem? 

Leanne 🙂

[bristolian]

Does VoLTE (Android) or 4G-calling (Apple) show onscreen when calls drop?

[TurnerT]

Just to let you know this problem has still not been resolved.

Regards

Tracy

[TurnerT]

This happens wherever I am.

My Son who also has an EE contract has no issues with his phone/connection.

I think it might be a problem with the actual mobile itself as I have never had any trouble with previous Android (Samsung) or iPhones.

Thanks

Tracy

[James_B]

Hi @TurnerT,

Could you try making some test calls with your SIM in your son's phone?

This will help us identify if the phone is at fault.

James