My Smartphone is not receiving texts

[GJMaurice01]

Hello everyone. Recently my smartphone has not been receiving texts and I am unsure why. I have done a lot of Googling on this and have done many methods but, I am still getting the same issues. This is important for me because there are some sites that I am a member of in which when I enter my password I also get a text message which then gives me a code to enter. Please help; thank you.

[Jon_K]

Hi @GJMaurice01.

What phone are you using?

Does this happen with all texts or just certain numbers?

Jon

[GJMaurice01]

Hello Jon_K, thank you for your reply. My phone is a Motorola G7 Power. With some of the sites I am a member of I need to put in a code sent by text after I put in the password. It is happening with all texts. 

[Leanne_T]

Hi @GJMaurice01

Thanks for coming here. 

Can you receive texts from your contacts? 

If you text NUMBER to 150, do you get a reply? 

Leanne.

[GJMaurice01]

Hi Leanne_T as I had stated I am not receiving texts from anywhere. 

[Leanne_T]

Thanks, I just wanted to check if this was short codes from companies @GJMaurice01 

Did the text show as sent when you messaged 150? 

Can you try your SIM in another phone to see if you can receive texts? 

Leanne.

[GJMaurice01]

Hi Leanne_T, firstly to let you know I don't have another phone...1 is enough for me. I did send a text to 150 it didn't send at all. Now I am really baffled by this. 

[Jon_K]

Hi @GJMaurice01.

Are you unable to send texts too?

Can you make calls on your phone?

Jon

[GJMaurice01]

Yes I am able to make calls on my phone. 

[Jon_K]

Thanks @GJMaurice01.

Are you able to send texts?

Have you tried restarting your phone?

Jon