My SIM is not working and I live abroad. It’s been 2 days now.

[Beval]

Good Evening,

I have an EE contract, which I have had since February 2022. I’ve had no issues until 2 days ago when my SIM went off. I need my phone for work, so this is somewhat inconvenient. I don’t understand why, suddenly my phone states, I have no SIM. All my bills are upto date? Obviously, I can’t call to discuss this and am at a loss of what to do? Please, can you contact me and let me know what’s happening.  Many thanks, Beverley Dickinson.

[Leanne_T]

Hi @Beval 

I am sorry we have no account access on the community to send a replacement SIM card. 

You would need to contact us from another phone when you get the chance, to order a replacement SIM card to be sent to your UK address. 

If you are unable to do this, you can visit an EE Store when back in the UK with photo ID for a replacement SIM. 

Leanne.

[SalStrazzullo]

The timing you stated, which is exactly 3 months, plus the fact that you are abroad, makes me guess what the problem is exactly. The problem isn't the SIM itself, but the phone's IMEI (identifier of a cellphone module). Let me explain: many countries have an IMEI whitelist, and they only allow a foreign phone to be used for a certain number of days, tipically 90, after that number of days you are required to register your phone's IMEI with the customs office to keep using it, otherwise all the phone networks in that country will prevent your IMEI from connecting. I registered to this forum solely to put this information because it's hard to find online and I had to find out the hard way myself.

[Chris_B]

@SalStrazzullo EE wouldn’t cut off a roaming phone when bills are being paid on time.  The only time you might be cut off is if you are running up large bills and you’ll be given notice of this. 
EE roaming is for 2 months in any 4 month period after this time you could be charged for international rates but provided you pay you’ll be ok you’ll not just be cut off.    The other fact this isn’t because the device is abroad and roaming is because it’s a faulty SIM card because the device is staying no sim when the sim is in the device

Not to mention this is from 15.5.23

[Chris_B]

@SalStrazzullo Also I should have said it’ll say no service on the device if it was cut off and it wouldn’t say no sim.   You get no sim because the device can not see/read the sim in the device so the device thinks there isn’t a sim in the device hence no sim.