15-05-2023 01:05 AM
Good Evening,
I have an EE contract, which I have had since February 2022. I’ve had no issues until 2 days ago when my SIM went off. I need my phone for work, so this is somewhat inconvenient. I don’t understand why, suddenly my phone states, I have no SIM. All my bills are upto date? Obviously, I can’t call to discuss this and am at a loss of what to do? Please, can you contact me and let me know what’s happening. Many thanks, Beverley Dickinson.
Solved! See the answer below or view the solution in context.
19-05-2023 01:22 PM
@Beval you can order a replacement Sim card yourself by calling customer services. This will be posted to your UK billing address as EE do not post oversea.. this SIM card will need to be activated within the UK and at least make a chargeable action then who ever has done this for you will be able to post that Sim card to you..
15-05-2023 07:24 AM
@Beval That’s happening because your sim is not being seen by the device, the sim could be faulty or it could just need a clean.
Take the sim out and give it a wipe over it the issue is still present you’ll have to request a replacement SIM card and this will be posted to your UK billing address and will need activation the UK. EE do not post abroad.
15-05-2023 07:44 AM
Hi @Beval
When were you last in the UK?
EE is a UK network and allows roaming with restrictions.
Thanks
15-05-2023 03:21 PM
The fact your phone says "No Sim" makes me think it's a device issue.
Try wiping it, removing it and re-inserting it.
If that doesn't work, try it in a different device so you're sure if it's a sim or a device issue.
15-05-2023 04:11 PM
Good Afternoon,
I have a contract with EE, since Feb 2022. I live in Lanzarote and for the past two days, my phone has stated, I have no SIM. I have taken the SIM out and put it back in the phone, still showing no SIM. I’ve never had this problem before. I can’t call you to check this and I need my phone for work to receive verifications. As you can image, this is really inconvenient, as I can’t access any of my work emails, etc. My phone bills are all paid and upto date. Please, can somebody get back to me urgently. Many thanks. Beverley Dickinson
15-05-2023 06:11 PM
Hi @Beval,
As others have mentioned this could be an issue with your phone or SIM.
Are you able to test your SIM in another phone, and another SIM in your phone to confirm? (Perhaps using a friend or family members phone and SIM)
James
19-05-2023
12:38 PM
- last edited on
19-05-2023
01:14 PM
by
DanielPA
Hi James,
I have tried my SIM in two different devices and it’s not working.
Can a new SIM be ordered for me please?
Kind Regards,
xxxxxxxx xxxxxxxxx
[Mod edit: Please do not post personal information on the public board. Thanks!]
19-05-2023 12:49 PM
Hi @Beval,
Thanks for testing your SIM in another device.
Are you using a pay as you go or pay monthly plan?
If pay as you go, when did you last use it for a chargeable service?
James
19-05-2023 01:22 PM
@Beval you can order a replacement Sim card yourself by calling customer services. This will be posted to your UK billing address as EE do not post oversea.. this SIM card will need to be activated within the UK and at least make a chargeable action then who ever has done this for you will be able to post that Sim card to you..
19-05-2023 11:51 PM