My EE voicemail message - asks recipients which Police station they need

[Anne_68]

hi

When people call me and it goes to voicemail the message they get tells them they have dialled 111 and they need to be connected to a Police Station. 

I have tried setting my own voicemail up but still won't work.

Is it best I go into a EE store with this problem or has anyone else experienced the same thing?

Any ideas would be welcome

Thanks

[Christopher_G]

Hi @Anne_68 

Welcome to the community.

Has this happened to more than one person who tried to contact you? Have you tried calling your number from another phone, to see if you get the same message?

Chris

[Anne_68]

Hi Chris
3 of my friends have told me (and I just rang my number too from a landline and the message was "You have rang 101 we are now connecting you to your nearest police station"
Thanks

[Christopher_G]

OK, thanks for doing that, @Anne_68 

I recommend speaking with our Technical Support team on 150 as soon as you can. They'll be able to check the diverts from our side to make sure everything is set up and the calls divert to your voicemail correctly.

Please come back and let us know how you get on.

Chris

[Anne_68 · Accepted solution]

Got through to 150

it was in my settings I had to go to :-

Call settings>Supplementary Services>Call forwarding>Forward when unanswered> this was indeed set to 101- you delete 101 and add the EE Voicemail number>update

It now correctly goes to the EE voicemail service.

I don't know how it was set originally to 101 though. All resolved now thank you for the replies/advice

Anne

[Christopher_G]

Perfect, @Anne_68 

Thanks for coming back to share the fix. It could definitely help someone else with a similar problem in future.

Glad it's sorted for you. 🙂

Chris

[Mart101]

What phone do you have? I have a Google Pixel 7 and it has started doing it recently.

[Christopher_G]

Hi @Mart101 

Welcome to the community.

Have you tried the steps that @Anne_68 posted above? Hopefully once you update the voicemail number in the settings, that'll help route the calls properly.

The voicemail number is: 07953 222 222

Chris

[Mart101]

Hi Chris

My Google pixel doesn't have these settings, but I did manage to sort it
out by calling EE who did a refresh of voicemail settings at thier end.

Hey presto it's now finally sorted.

Kind Regards

Martin

[Christopher_G]

Good stuff, @Mart101 

Thanks for coming back to let us know. 🙂

Chris