My EE phone won’t connect to 4G

[Carjo]

Hi there, I have recently upgraded my ee I phone l. When it arrived it connected to 4G straight away but now won’t. I can only get online via WiFi and I can’t make calls. Any help gratefully received. 

[bristolian]

Are you getting alternate coverage, from say 2G or 3G? Or no coverage at all?

Do other EE users in the same location have issues? There may be a local outage if so.

You can use WiFi-calling to make & receive calls in the meantime.