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Mobile signal Tenerife

Iain07
Investigator
Investigator

Hi, 

im currently in Tenerife and have no internet connection. My phone is saying it is on Moviestar network and has 4G/5G but won’t send txts or connect to internet. I have set data roaming on and have rebooted the phone I tried to manually select a network but no luck. Any help would be greatly appreciated 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Are you able to check your spend cap on the My EE desktop site, @Iain07?

Chris

View solution in original post

7 REPLIES 7
Christopher_G
EE Community Support Team

Hi @Iain07 

Welcome to the community.

 Is it working any better today? Do you have an active spend cap?

Chris

Hi Chris,  

no doesn’t seem to be working today I don’t think I have a spend cap, I tried to send the roaming txt and it came through saying ready to go but still nothing. 

Christopher_G
EE Community Support Team

Is your phone showing a signal on Movistar, @Iain07?

Chris

Yeah it’s showing Moviestar with 4G/5G

Christopher_G
EE Community Support Team

Are you able to check your spend cap on the My EE desktop site, @Iain07?

Chris

Just checked looks like that was the problem thanks so much for all your help! 

Christopher_G
EE Community Support Team

Ah that's a relief, @Iain07 🙂

Glad you're sorted. Enjoy the rest of your trip.

Chris