Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roaming Not Connecting

dksglen
Contributor
Contributor

‎20-09-2023 10:30 AM

I'm in Portugal. 

Roaming is on. Spend cap is set. I also bought the months roaming pass. 

Doesn't even connect. Just see EE EMERGENCY calls / No service. 

 

Please help. Tried twitter last night. Still no re espone 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎20-09-2023 10:32 AM

Hi @dksglen 

Welcome to the community.

Could you try manually connecting to a different Portuguese network please?

Chris

0 Helpful
dksglen
Contributor
Contributor
In response to Christopher_G

‎20-09-2023 10:33 AM

Tried. They all say forbidden.
0 Helpful
Christopher_G
EE Community Support Team
In response to dksglen

‎20-09-2023 10:36 AM

OK, thanks @dksglen.

Our Mobile Care team will need to take a look at your account to make sure everything is set up from our side for you. You can find our contact information, including an international number to call from another phone or VoIP service such as Skype, on our contact us help page.

Hope you get sorted.

Chris 

0 Helpful