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Mobile phone signal booster.

Lekyrog
Investigator
Investigator

I am looking for a mobile signal booster. EE have now discontinued their booster box.

I cant get a signal in my house at all.

18 REPLIES 18
Leanne_T
EE Community Support Team

Hi @IT2477 

I am sorry to hear this.

Does the EE Coverage & Network Status Checker, show good coverage for your area indoors and out? 

Leanne.

Chris_B
EE Community Star
EE Community Star

@IT2477    Every customers has different situations and in your case you say you don’t have access to Wi-Fi so obviously that can not be recommended to you.   But if a customer has access to Wi-Fi then yes most definitely Wi-Fi calling is recommended in poor to no signal areas because that’s what it’s for.

  Just like it used to be “you need a signal box”

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

The signal "boosters" are simply 3G picocells. 3G is now a legacy technology and is being actively switched off network-wide.

Anywhere that you have a broadband connection, that same router should usually allow wireless connections to enable WiFi-calling.

DavidHughes
Investigator
Investigator

Hi

I found a solution, anyone needing a booster now EE do not do their own can use the Mobile Signal Solutions self install boosters.

There are three types but as a EE customer all works as they all broadcast the 1800MHz band which is what EE uses for 99% of the coverage. The other bands 800MHz and 900 MHz are mainly for Vodafone and o2.

The dearest one is 700MHz included amplifier which is 5G, I don't know what EE will use for 5G to be honest, but I think a EE booster that does 1800MHz will be ok for the near to mid future at least.

I know there are other amplifiers a little cheaper but they all seem to be broadband and those are not allowed by Ofcom as they broadcast across teh entire 1800MHz spectrum and can cause the networks damage and reduce coverage for all of us.

bristolian
EE Community Star
EE Community Star

EE's base coverage layer is 1800Mhz, but in some specific locations 800Mhz is the only service. 700Mhz is primarily 5G-deployment alongside 4G-800Mhz, but there is some very limited 4G usage.

I am constantly being told to use WiFi calling.. I would if there was WiFi available. 

I was, like many, miss old the illusion that EE had the best coverage, proudly releasing 5g as the fastest network in the UK.. 

Well, when there's no signal, or very weak signal, it's far from the best..

I have several "lines" on my business account with EE and now I'm looking at other networks.

 


@Annoyed_with_EE wrote:

Well, when there's no signal, or very weak signal, it's far from the best..


You could say the same about every network! You could say the same about any radio based technology.

The perfect network, with perfect coverage across the entirety of the UK landmass, would be great. Until that day, good and bad areas will always exist - and network A will have bad areas where network B has a good area.

Nationally, on the whole....... If I've missed your point, do please explain more.

The point is..
Ee sold me the delusion that they had the best coverage on 4g and 5g.
When I complained to them of poor signal reception, they said use WiFi
calling..
Great if I'm able to log into someone's WiFi.
But when I'm not able to use WiFi calling and the service is poor I can't
make calls or use data.
EE needs to improve there repeaters and fulfil their claims of the "best
network providers"



Today is Yesterday's Tomorrow
bristolian
EE Community Star
EE Community Star

Sounds like an issue of perception here. EE-User has made a valid point about the only way that any network can always outperform competitors, you're effectively asking for no poor coverage areas anywhere in the country.

Not sure what you mean "improve there repeaters", but the basis for EE's network claims are laid out at https://ee.co.uk/why-ee/claims