Mobile phone keypad input for multi choice service issues

optical10
Explorer

‎29-03-2023 12:34 PM

why doesn't my mobile phone keypad input for multi choice on a service call register and the automated voice ignores it, just wondering if anybody else has had this issue?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎29-03-2023 03:03 PM

Hi @optical10 

Welcome to the community.

What kind of phone do you have? Do you mean when the automated service says 'Press 1 for X, Press 2 for Y' etc?

Chris

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optical10
Explorer
In response to Christopher_G

‎30-03-2023 09:57 AM

Hi Chris,

I have a Microsoft Surface Duo 2.

Yes  i do mean when the automated service says 'Press 1 for X, Press 2 for Y' etc.

Thanks

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Christopher_G
EE Community Support Team
In response to optical10

‎30-03-2023 01:15 PM

OK, thanks @optical10 

Could you try turning on dial pad tones please and see if it works then?

Go to Settings > Sound > Dial Pad tones > Turn ON.

Chris