Mobile data

[Petepops]

I installed an e sim to use when I was abroad. Now I’ve returned to the UK I haven’t any mobile data. Even the 150 number won’t connect. Help please. 

[Alex_H]

Hi @Petepops,

Welcome to the EE Community

Is your EE SIM a physical SIM or an eSIM? In your SIM settings have you switched back to EE as your primary line/one to use for mobile data?

Alex

[Chris_B]

@Petepops  Have you checked the APN settings as these would have changed because you used a different network sim in the device.   Have you checked to make sure you have switched back on the EE sim in the device settings? 

[Petepops]

I have an e sim


Sent using the mobile mail app

[Alex_H]

@Petepops Is the EE SIM showing as switched on/selected within the SIM settings of your phone? Does the phone show a network signal with the EE SIM switched on? 

Have you restarted your phone since arriving back in the UK ?

Alex