Mobile data not working abroad

Alir23 · ‎11-02-2023

Have set up Roaming but my son's mobile data on his Pixel 4a isn't working in the US. Have tried restarting etc. Any further suggestions?

XRaySpeX · ‎11-02-2023

@Alir23 : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

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bristolian · ‎11-02-2023

Does your son have coverage displayed, of a local network in the USA? That would be a good test of whether international roaming is enabled on his phone/tablet.

Without roaming being active, a phone cannot connect to foreign networks - rendering voice calls, text messages & mobile data impossible.

Alir23 · ‎15-02-2023

Thank you for taking the time to reply - unfortunately, he couldn't get anything, including your suggestions, to work, so we are now hoping for a refund on the Roaming charge as he'll be home shortly.