Is this number EE

[Sjfc1884]

Hi thanks for any info I get phoned everyday by this number 01438382071 it comes up on phone as EE but I had my doubts a quick check on who called uk gives it a negative match saying scam avoid and block. Was wondering if anyone could give me some clarity on the number thanks.i have already blocked it but would not like to think I have blocked an actual EE number.

Thanks

[XRaySpeX]

@Sjfc1884 : It just means EE tried to call you. Were you expecting a call from EE? The recorded announcement gives you a no. to call to remove your no. from their calling list.

[Leanne_T · Accepted solution]

Morning @Sjfc1884 

Thanks for coming to the community. 

The number that has called has been one of our direct partners Step Change, you can find a list of all our partners in the Numbers EE partners will call from page. 

If you would like to change your marketing preferences to opt out of sales calls from direct partners, please call us on 150 and the team can look into changing this for you. 

If you receive a call from any other number not listed on the direct partners list, please see the Avoid Scams page, for details on reporting scam calls. 

Leanne. 

[Chill6ep]

If this is one of your direct partners why did they ask me to give them a 4 digit pin from a text to confirm I was the account holder but when I read the text it said it was a one time code to reset all my security answers. That screams scam to me and if they are one of your partners I suggest you unpartner them very quickly for dishonest behaviour.

[Lesley_W]

@Chill6ep 

Welcome to our community. 
 

If you’ve had a call from one of our registered partner numbers and something doesn’t feel quite right, it’s always best to get it checked.

I'd recommend reaching out to our customer care team so they can look into this for you.

Lesley

[JK3555]

Hi, I had a call from the same number from a Mohamed Raman. He offered me a cheaper monthly fee, which I thought was strange. He said he would send me a PIN then said he couldn't send it, I asked what was the PIN for and he didn't reply. He asked as security check, he asked me for my email address, for my payment date and how much was my direct debit. Then he asked how many people are in my household, to which I replied - a few. Then he asked if I have a burglar alarm, I asked what has it got to do with my broadband to which he again did not reply and moved onto offering a slightly cheaper cost. There was a lot of background noise and I could hardly hear him. The burglar alarm question made me very suspicious and it was strange that EE would phone to OFFER to reduce my month cost. It sounded too much like a scam so I hung up. A few hours later, a David called and I hung up.  I am curious as to what has a burglar alarm got to do with my broadband? Would appreciate if you could explain it. Thank you

[Rach_H]

Hi @JK3555,

Welcome to the Community!

If you're unsure of any calls from our third party partners then you can reach out to our team and get this checked out.

Rach

[ichidan256]

01438382071

Yup had the same. It's amazing was a woman with a nice friendly voice asking about upgrading BT/EE and sent me a 4 digit pin  My Chinese Android phone rightly identified the call as Scam (Stevenage). Too bad EE are not very good at protecting or advising their customers in this domain.

Tell your technical team to develop an AI solution to this problem, so the agent can automatically check whether the community post's query about a scam caller is likely a scam or not. It's so simple, yet a big company like EE can't even do it. Do us a favour fire your technical team and put out an open ad on your website to find someone or a team that know what they're doing, as this is very very wrong.

[Ali_A]

Hi  @ichidan256 

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page. 
Or if the call was from our Direct Partners at Phone numbers EE partners will call from. 

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help 

Ali