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Internet

Esila2022-
Investigator
Investigator

‎15-06-2024 06:18 PM

My internet is not working properly. I cannot access Instagram, WhatsApp and TikTok. Even though I paid the bill, my internet is not active.

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎15-06-2024 06:22 PM

Hi @Esila2022- 

It is becase you have content lock activated. Try deactivating the service. 

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Esila2022-
Investigator
Investigator

‎15-06-2024 06:52 PM

My internet is not working, can you please activate it?

0 Helpful
Katie_B
EE Community Support Team
In response to Esila2022-

‎16-06-2024 08:27 AM

Hi @Esila2022-. 

Thanks for coming here. 

Is this for Home Broadband or Mobile?

Katie

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Katie_B

‎16-06-2024 08:36 AM

@Esila2022-   If you was disconnected for none payment it’ll take up to 24 hours before it’ll work again.          Can you access any other app that is not social media based ?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful