International calls

[Fateha1020]

Hi, my contract allows me to make international calls whilst I’m abroad in Dubai however I have a second line and my husbands line doesn’t allow him to. How do I change this? 

thanks,

Fateha 

[XRaySpeX]

@Fateha1020 : They're not International Calls; they are roaming calls.  International Calls are made when you are in UK.

Is he on contract or PAYG? Did he use that SIM for making calls or texts in UK before he left to go abroad?

If he are on contract, did he activate roaming on his EE a/c before he left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on her a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to his MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can he activate these settings?

If he can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of his online MyEE, he will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as he's used it in the UK previously. he won't see any of those settings & don't need to change anything. If outside EU, does he have enough credit for making calls & texts from abroad?

[Fateha1020]

He doesn’t have an account as I’m the account holder. I’m currently on hold to EE but it’s taking ages.

Thanks,

Fateha Awwal

[XRaySpeX]

So, you should be able to check & alter his settings from your MyEE.