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International call barring

bw919
Explorer

‎23-03-2023 07:58 AM

Hello, 

I was wondering whether EE could help me remove the international call barring. 

I can't make or receive calls while travelling abroad. My phone is set up to be used for roaming in any country and I purchased a 30 anywhere to UK roaming mins add-on as well. 

Thank you for your help. 

 

 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎23-03-2023 08:01 AM

Hi @bw919 

Welcome to the community.

Our Mobile Care team will be able to look into lifting that call restriction for you. You can find our contact information, including an international number on our get in touch help page.

Chris

0 Helpful
bw919
Explorer
In response to Christopher_G

‎23-03-2023 08:28 AM

Hi Chris, 

Thanks for your help. 

As I can't make calls now, I can't contact your team on +44 7953966250.

Can the mobile care team call me on a different number or help me via live chat, please? 

Thanks. 

0 Helpful
Christopher_G
EE Community Support Team
In response to bw919

‎23-03-2023 09:00 AM

You can try the live chat on the link I posted above, @bw919. It sometimes doesn't work from abroad though. If you have access to a VoiP service, such as Skype, you could try calling us through that?

Chris