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Internation dial tone when In UK

Bradleyu280
Contributor
Contributor

I’ve had two calls recently where the caller has advised they’ve had an international dial tone when calling me, making it look like I’m abroad.

I’ve been at home on both occasions connected to WiFi calling.

Any idea why this is happening?

129 REPLIES 129
T_S1
Investigator
Investigator

I am also having this issue and not receiving messages too 

Katie_B
EE Community Support Team

Good morning @Potterj29 and @T_S1

Thanks for coming the community and reporting this with us. 

I have sent you both a private message for more details. 

Katie 🙂

JoAhmed
Explorer

A number of people have said they are getting a foreign ring tone when they call me.  I am certainly in the UK.  Why is this happening? 

JoAhmed
Explorer

Did you solve this problem?  I'm having the same issue although it is happening when I am out and about too? 

Christopher_G
EE Community Support Team

Hi @JoAhmed

Did you try the steps that @Chris_B posted above?

Chris

 

Christopher_G
EE Community Support Team

Hi @JoAhmed

Welcome to the community.

What kind of phone do you have?

Chris

Hi,

As above my phone has an international dialing tone when people call me?

 

Christopher_G
EE Community Support Team

Hi @Benzo76

Welcome to the community.

What kind of phone are you using? Did you try the steps that @Chris_B posted above?

Chris

zara_mw
Investigator
Investigator

Just tagging on here as I have also had the international dial tone when receiving incoming calls.
Started a few days ago, still ongoing according to those who have called me.

Has anyone got to the bottom of this?
I’m on an iPhone 12 and located in North Wales - not been abroad and have tried all the soft reset suggestions etc.  

Christopher_G
EE Community Support Team

Did you turn off 'allow calls on other devices', @zara_mw?

Chris