Internation dial tone when In UK

[Bradleyu280]

I’ve had two calls recently where the caller has advised they’ve had an international dial tone when calling me, making it look like I’m abroad.

I’ve been at home on both occasions connected to WiFi calling.

Any idea why this is happening?

[KatieJSheehan]

I’ve been having this two for the last few days. I’m on EE and have an iPhone. Does anyone know why this is happening and how I can stop it?

[Jackhammer2020]

I to am having the very same issue and I’m in Cardiff. Resets not working. 
please kindly advise

[Jackhammer2020]

I to am having the very same issue and I’m in Cardiff. Resets not working. 
please kindly advise

[Christopher_G]

Hi @KatieJSheehan and @Jackhammer2020.

I've sent you both a private message.

Chris

[Silverbackspur]

Please can you tell me how to stop this?

i have customers hanging up the phone as they don’t want it speak to me if they think i am abroad. 

[Ca51]

Im also having this issue and I’m in the Midlands - please advise on how to fix this? 

[Chris_B]

@Silverbackspur   EE has to investigate what is causing this. It is not your device that’s the issue.   You have a few options to try and they are not guaranteed to work.    
Restart the device

turn off/on Wi-Fi calling.

reset location services 

reset network services

i got this to stop just by turning off allow calls on other devices. ( iPhone feature) 

[Icecubequeen]

I’ve had exactly the same in the last week too! How bizarre???

[Icecubequeen]

I did as advised above and turned off allow calls on other devices and it reverted to normal tone again! 

[Potterj29]

I’m also having the same issue. Been told by several different people in the last week that I have a foreign tone when they are calling me.