Internation dial tone when In UK

[Bradleyu280]

I’ve had two calls recently where the caller has advised they’ve had an international dial tone when calling me, making it look like I’m abroad.

I’ve been at home on both occasions connected to WiFi calling.

Any idea why this is happening?

[5555greenwood]

People tell me that when they call my phone they are getting a foreign ring tone, even though I am in the UK.

[Millerman67]

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when people are phoning me they are hearing the international ring tone. I am in yorkshire so not near any boarder have reset phone but still  happening

[Jon_K]

Hi @5555greenwood.

I'd recommend getting in touch with our Tech Care team about this.

They'll be able to help you further.

Jon

[Jon_K]

Hi @Millerman67.

I'd recommend getting in touch with our Tech Care team about this.

They'll be able to help you further.

Jon

[Millerman67]

have you ever tried to speak to anyone in person from ee

[XRaySpeX]

@Jon_K  : Suddenly there have been a few reports of this over the last week. Something's been introduced into the system.

[XRaySpeX]

@Jon_K : Yet another! It can't be an account issue.

[Millerman67]

Thanx i had been having trouble phoning abroad. this was sorted then the ring tone thing happend so didnt know if they were conected

[Chris_B]

what phones are you all using ?  Mine is an iPhone and I think I’ve stopped this by turning off “Allow calls on other devices” since I turned this off I’ve not had anyone saying “are you abroad” 

[bristolian]

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@XRaySpeX wrote:

@Jon_K  : Suddenly there have been a few reports of this over the last week. Something's been introduced into the system.

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Indeed so. It's not consistent though.

Any attempts to reset phones etc are likely to have zero effect either - it's not the terminal device that generates incoming ringtones.