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Increase my spend cap

Jackben09-
Explorer

I'm abroad and cannot make outgoing calls I need to increase my spend cap

21 REPLIES 21
Dlouisa70
Visitor

How to unlock spend bar

Leanne_T
EE Community Support Team

Hi @Dlouisa70

Thanks for coming here. 

Please see our How do I set up and manage Spend Cap? Help page for details on how to change the spend cap. 

Leanne 🙂

Yes, it has been working but I reduced it and now want to increase it again as I am back in the UK.

 

Christopher_G
EE Community Support Team

Hi @Mobilephone41 

Text CHANGE SPEND CAP to 150 and it will guide you through changing it.

Chris

arleneblack
Visitor

I need to increase my spend cap 

Leanne_T
EE Community Support Team

Hi there @arleneblack 

Thanks for coming here. 

Please see our How do I set up and manage Spend Cap? Help page for more details 🙂

Leanne. 

Hi I’m in Vietnam and have my roaming off. On airplane mode and only using WhatsApp when on Wifi , I need to increase my spend cap to call  family member on their mobile 

Leanne_T
EE Community Support Team

Hi @Ivy120322 

Thanks for coming here. 

If you log into your My EE app and select Settings > Spend Cap, you can change the spend cap.

Leanne 🙂

Trudi21
Visitor

Help, how do I increase my spend cap to 160

Peter_W
EE Community Support Team

Hey there @Trudi21 

Welcome to the EE Community 😊

With our Spend Caps, the highest amount you can set is a £50 limit; the next step up would be unlimited. 

We have a help page here with all the details you need to know on how to set up and manage this 😊

Peter