Incorrect number showing when I text

[martinsellBob]

Recently moved from BT to EE. Now when I send texts they are shown as coming from the number originally assigned to my new SIM and not from my actual number which has been transferred over.

[Leanne_T]

Hi @martinsellBob

Thanks for coming here 🙂

When did the number transfer? 

What phone are you using? 

Leanne 🙂

[martinsellBob]

Transfer was around 18 October. The phone is a Moto g10. Phone calls show the correct number.
My wife's number transferred at the same time and has the same issue - Moto g8

[Leanne_T]

Thanks @martinsellBob

Are you using a text message app such as Watts App, or the one that is installed on the phones? 

Leanne.

[martinsellBob]

This only occurs with the native text facility. WattsApp sees the correct number. 
The number that shows up is the one shown in the phone's settings which I presume is the original number assigned to the SIM.

[Leanne_T]

Thanks @martinsellBob

In this case, please call us on 150 and the team will help you get this looked into. 

Leanne 🙂

[martinsellBob]

OK, thanks for you input.

Bob

[Leanne_T]

No problem @martinsellBob

Leanne 🙂