In Greece and unable to call 150

[cmars1]

Hi, my daughter is in Greece and text to 150 to start roaming won't send. Roaming included as part of her package and roaming switched on for mobile data but she can't get online or make calls/send texts. How does she contact EE if text/calls don't work? Thanks

[XRaySpeX]

@cmars1 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Account Settings / Control Content / Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls from abroad?

[Leanne_T]

Hi @cmars1

Thanks for posting. 

I can see you've had some great advice from @XRaySpeX to help your daughter activate roaming. 

Let us know how she gets on. 

Leanne.