In Greece and unable to call 150

cmars1
Visitor

‎22-07-2022 11:41 PM

Hi, my daughter is in Greece and text to 150 to start roaming won't send. Roaming included as part of her package and roaming switched on for mobile data but she can't get online or make calls/send texts. How does she contact EE if text/calls don't work? Thanks

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-07-2022 12:37 AM

@cmars1 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Account Settings / Control Content / Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls from abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T
EE Community Support Team

‎23-07-2022 07:04 AM

Hi @cmars1

 

Thanks for posting. 

 

I can see you've had some great advice from @XRaySpeX to help your daughter activate roaming. 

 

Let us know how she gets on. 

 

Leanne. 

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