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I phone showing no sim and no service after restart

Clinkstone
Visitor

‎16-11-2025 03:06 AM

Had to wipe my i phone 16 to factory  settings and when all apps loaded on wifi i noticed that my sim is showing as no sim and i have no signal or data connection

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎16-11-2025 06:20 AM

Hi @Clinkstone 

  1. Are you on EE PAYG or pay monthly contract.
  2. Are you in the UK.
  3. Did you purchase your iPhone from EE. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎16-11-2025 08:12 AM

Are you using a physical SIM or electronic one?

If physical, can you try it in another phone?

0 Helpful