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I need records of phone calls to and from one number since January 2021

robj456
Explorer

Firstly, I am new to this so forgive me if I am posting in the wrong place. I need records to support a court case. It is one phone number going back around two years. Date and time of calls to and from the number.

Also, I need to print off text conversations from my iPhone. Any advice appreciated.

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @robj456 

For call information your solicitor will need to request this from EE.

As for text these are not recorded.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thanks for your suggestion. I phone EE and they have put in an access request which goes back 6 months and may go back 12 months. I am waiting for the results. They also helped me with screenshotting texts so I can email them to myself and print. Very good service from EE

Best Regards
xxx xxxxxxxx
+xx (x) xxxx xxx xxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

XRaySpeX
EE Community Star
EE Community Star

Have you bought Itemised Billing for £2.50 pm? That would list your outgoing calls & texts, but it is not retrospective.

You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts but not their contents. It normally takes up to a month but could take up to 3 months.

EE keep no record of incoming calls.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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