I’m in Croatia. Pay monthly and cannot make calls or text at all. WhatsApp fine

[SuzMM62]

I can use WhatsApp and send emails but cannot call or text at all. Pay monthly. Husband who is on same contract and linked phones can call and text. 

[bristolian]

Does your phone show a connection to any Croatian networks? Being on the same account as another user is immaterial, what matters is whether your phone has roaming enabled - which allows access to foreign networks. Are you using those internet-based functions over mobile data or WiFi?

Roaming is usually activated by texting ROAMING to 150 before leaving the UK. Did you do this?

[elo2]

Same issue here but in Bulgaria. Didn’t text 150 before leaving.. never had to before. Is this a new issue? Data roaming works but calls and texts don’t. What do I do?

[Leanne_T]

Hi @elo2 

Thanks for coming here. 

Can you access data when not connected to WiFi? 

What happens when you try and make a call? 

Have you tried selecting other networks in your phone settings to see if you can make calls and send texts? 

Leanne.

[elo2]

Access to data is working perfectly and phone is definitely not connected to Wi-Fi. 
when trying to make a call, it simply says “call ended” no ringing or nothing. 
other networks out there give the same problem. Really can’t understand it. 

[Leanne_T]

Thanks for trying @elo2 

Have you restarted the phone? 

Can you receive calls and texts? 

Leanne.

[elo2]

Restarted it many times. No change. 
can’t receive calls or texts. 
Is it the mobile phone ? It’s an Honor smartphone. Works fine in the UK. 

[Leanne_T]

Thanks @elo2 

Are you able to try the SIM in another phone? 

This would let us know if this is the phone. 

Leanne.

[elo2]

No. I am abroad and no access to another phone

[Leanne_T]

Thanks @elo2 

In this case, please call us from any other phone or using a calling app and the team can make sure everything is set up for you at our end.

Full contact details can be found here - Contact EE

Thanks 🙂 

Leanne.