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I’m being left messages but non recorded

JMP14
Explorer

‎21-01-2025 09:34 PM

 
0 Helpful
11 REPLIES 11
Schockwave
EE Community Star
EE Community Star

‎21-01-2025 10:39 PM

Hello @JMP14 ,

Welcome to the community,

Do you have voicemail set up or is it turned off? You would need to have this set up, or the person who has rung you has not left a voice message, or do you mean that you have no messages in instant messages being left?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
JMP14
Explorer
In response to Schockwave

‎21-01-2025 11:17 PM

Sometimes No instant messages being recorded
0 Helpful
Leanne_T
EE Community Support Team
In response to JMP14

‎22-01-2025 09:03 AM

Hi @JMP14 

Thanks for coming to the community. 

Could I just check for my understanding and to help you with the messages, what messages are not being recorded, is this voicemail messages or a messaging app that you are using? 

What device are you using? 

Leanne 🙂

XRaySpeX
EE Community Star
EE Community Star

‎22-01-2025 12:21 PM

How'd you know you are being left VMs? Is it just a notification saying there are some but when you go to look there aren't any?

If so, Get someone to leave you a VM, listen to it & then delete it. See if that clears it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Plymouthbloke1
Established Contributor
Established Contributor

‎22-01-2025 03:40 PM

Sounds like the “Live Voicemail” on iPhones new iOS 18 software… just go to settings -> phone and turn off Live Voicemail.

JMP14
Explorer
In response to Leanne_T

‎22-01-2025 10:08 PM

My mobile phone, message from who phoned me.
June
0 Helpful
Lesley_W
EE Community Support Team
In response to JMP14

‎23-01-2025 10:31 AM

What kind of mobile phone are you using @JMP14 ?

Lesley

JMP14
Explorer
In response to Lesley_W

‎23-01-2025 03:40 PM

Apple 13
0 Helpful
Lesley_W
EE Community Support Team
In response to JMP14

‎23-01-2025 04:01 PM

Thanks for confirming that @JMP14 

Have you has a look at the setting @Plymouthbloke1 mentioned above? It sounds like it could be the cause.

Lesley