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I have just switched to EE and cannot make any calls

Nelboy
Explorer

‎28-06-2023 12:08 PM

 
0 Helpful
6 REPLIES 6
Alex_M
Star Contributor
Star Contributor

‎28-06-2023 12:18 PM

Hi @Nelboy,

When did you receive and put in your new SIM?

Have you tried restarting your device?

Thanks,
Alex

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0 Helpful
Nelboy
Explorer
In response to Alex_M

‎28-06-2023 12:56 PM

Hi Alex, yes to both and states I have dialled an incorrect number/ whenever I try any number

 

0 Helpful
Nelboy
Explorer

‎28-06-2023 01:05 PM

Hi James, I am having exactly the same issue.  Phone is connected to EE after porting from Vodafone but I cannot make/receive calls etc

0 Helpful
Nelboy
Explorer
In response to Nelboy

‎28-06-2023 01:16 PM

Sorry, Alex I put in the new SIM after my Vodafone account stopped working this morning

 

0 Helpful
Katie_B
EE Community Support Team
In response to Nelboy

‎28-06-2023 03:43 PM

Thanks for getting back to us @Nelboy. 

When you insert the SIM do you connect to the EE network?

Katie

0 Helpful
Katie_B
EE Community Support Team
In response to Nelboy

‎29-06-2023 01:31 PM

Hi @egoshiva. 

I have sent you a private message for more details. 

Katie

0 Helpful