I have been charged for receiving photo's via MMS. Is this normal?

cactusdave · ‎18-05-2022

I have been charged for receiving photo's via MMS. Is this normal? It was a UK to UK message.

Schockwave · ‎18-05-2022

Welcome to the community,

Yes this is perfectly normal, check here:

https://community.ee.co.uk/t5/Texting-and-messaging/Sending-and-Receiving-Picture-Messages-on-EE/td-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave · ‎18-05-2022

Hello @cactusdave ,

Welcome to the community,

Yes this is perfectly normal, check here:

https://community.ee.co.uk/t5/Texting-and-messaging/Sending-and-Receiving-Picture-Messages-on-EE/td-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎18-05-2022

No, it is not normal or usual. You are only charged for sending MMS, not for receiving them. @Schockwave 's article has nowt about paying to receive.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎20-05-2022

Sorry, you are correct @XRaySpeX , my mistake, should have read it properly.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Milliemangel · ‎03-01-2025

Hi,

I have unlimited data, messages, calls etc. I could send picture messages on iMessage, but my sim broke and when I put a new one in I got blindly charged for this service. How can I send picture messages again?

Katie_B · ‎04-01-2025

Hello @Milliemangel.

Thanks for coming here.

When you sent a picture message did this deliver as a text rather than an iMessage?

Katie