I had a look on app and it says I only have 1gb ,but I have 5gb

LindarT123 · ‎26-06-2023

I had a look on app and it says I only have 1gb ,but I have 5gb.

I have been on the phone for ages,and they are starting a complaint procedure

.How could my data just change?

LindarT123 · ‎28-06-2023

It appears to be resolved. My phone was in for repair for 4.days and I didn't get it back until late on 24th.The change was apparently made 23rd

Thank you all

View solution in original post

XRaySpeX · ‎26-06-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

LindarT123 · ‎28-06-2023

EE still have not fixed my data issue.I have phoned them again but still nothing has changed.I do think the app is rubbish

James_B · ‎28-06-2023

Hi @LindarT123,

What response do you get from texting AL to 150?

James

LindarT123 · ‎28-06-2023

Nothing 😐

James_B · ‎28-06-2023

Did the text send successfully @LindarT123?

James

LindarT123 · ‎28-06-2023

Yes

James_B · ‎28-06-2023

Are you in the UK @LindarT123?

James

LindarT123 · ‎28-06-2023

Yes I am

James_B · ‎28-06-2023

Hi @LindarT123,

I'm unsure why you aren't receiving any responses via the text service.

I'd recommend mentioning it when our Customer Care Team get in touch regarding your complaint.

James