I cannot send text messages to my EU contacts

[Ketsia7]

Hello, I cannot send text messages to my EU contacts. It says 'not delivered' - message send failure. I can call / text /send/ receive calls and texts to UK & call EU numbers. I am at home and also tried I-message. No issue with wifi. Thanks for support. 

[bristolian]

Whether your WiFi is working is of no relevance to this, if you can text other numbers.

These are unusual symptoms - your ability to call non-UK numbers disproves an international call bar and most likely a spend-cap also. Have you been able to send texts to foreign numbers previously?

[Ketsia7]

Yes I have so I am not sure why this is happening. My spend cap has not changed or contract. I have a new phone as I lost mine but I don't think that would be the issue. I flagged the wifi as I-message don't get send either. Thanks.

[Leanne_T]

Hi @Ketsia7 

Thanks for coming here 🙂

If you select the contact in your phone app, does the number show correct? 

Are the EU contacts using an iPhone? 

Thanks 🙂

Leanne.

[Ketsia7]

Hi @Leanne_T  it shows correctly. I can call but not text or iMessage get sent with the 2 French numbers. I can exchange iMessage with a New York number. Could this be due to receivers in France but odd as it was not the case in the past (1).

[Leanne_T]

Thanks for coming back to me @Ketsia7 

I would suggest giving us a call on 150, the team can check everything at our end for you to see if there is any reason this is happening. 

Let me know how you get on 🙂

Leanne, 

[Chris_B]

@Ketsia7 iMessage is an instant messaging service like WhatsApp but only Apple to Apple devices. It’s not even an EE service .  Out of curiosity can these numbers iMessage and text message you ?  it sounds like something is happening over in France if it’s both text and iMessage more so if these devices are connected to a cellular connection and not WiFi.