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I can’t make a call to Ireland

Warehouse786
Visitor

‎16-01-2023 11:13 AM

 
0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-01-2023 11:25 AM

@Warehouse786  Are you on contract or PAYG ?   If on PAYG do you have credit to pay for this call and if you’re on contract have you got premium rate numbers enabled on your account.    You should just have to text ROAM to 150, or alternatively, call customer services to have this enabled. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎16-01-2023 12:50 PM

Are you currently in the UK or are you roaming abroad?

If in the UK, and you can call other numbers, then it's likely your "call abroad & premium rate" option is disabled which CS can amend.

If you're abroad, then the first check is whether you have coverage of a local network and if you can call other numbers OK.