I bought add on and didn’t get it’s

[Mmizroch]

I am in Costa Rica . I spent one hour on the phone with an Irish girl who kept calling me lovely . She said she put in order to allow me to get data in Costa Rica for 7.85 £ per day . Why didn’t she do it?

[Mmizroch]

I order data roaming planting use while in Costa Rica ? Why did I not get it

[Katie_B]

Hello @Mmizroch.

Welcome to the community. 

Have you tried restarting your phone since your call to our customer care team?

Are you connected to a local network OK?

Does the add-on show when you log in to your My EE account?

Katie