I’m currently in New Zealand and have added the roam further package onto my monthly plan which means I should be able to use all my calls, data and texts as if I was in the UK but for some reason I can’t make any calls at all - not even to 150 for help. It just comes up with call failed.
@Clrichardson83 did you enable roaming on your EE account? Purchasing add ons doesn’t enable roaming it’s just an add-on so you can use your allowances or keep the cost down when you’re abroad.. you’ll need to contact customer service to have roaming enable on your account. You can use live chat via your EE account to contact customer services but you’ll have to wait till an agent is free to chat. You should get a pop up asking you if you like to live chat. Alternatively you will have to call customer services from a different device on +44 7953 966 250
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
To add - check whether your phone has signal indicators of a NZ mobile network - if it doesn't, that is the root of your problem as mentioned above.
If you have coverage of a Kiwi-network, then there may be an issue with that network - often manually selecting an alternate network and/or restarting your phone, can resolve that.
I am in New Zealand at present and have exactly the same problem. I understood the EE roaming package covered New Zealand but my iPhone is not connecting to any local service provider and I cannot connect with 150 EE support
