I am not receiving verification codes, why is this

ChrisHind · ‎29-01-2023

Northerner · ‎29-01-2023

What code? Via email or text?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

ChrisHind · ‎29-01-2023

Via text

Sent from my iPhone

bristolian · ‎29-01-2023

Are you receiving other text messages?

ChrisHind · ‎29-01-2023

Yes

Sent from my iPhone

bristolian · ‎29-01-2023

Is this lack of receipt only affecting particular senders? Or all non-mobile-originated texts?

If it's only one-sender, you are likely best off reporting the issue to them.

ChrisHind · ‎29-01-2023

It is effecting sites who normally send an computer driven verification code

Sent from my iPhone

James_B · ‎30-01-2023

Hi @ChrisHind,

Have you recently made any changes to your account, such as porting a number from another network?

Have you been able to receive messages from the affected sites in the past?

James

ChrisHind · ‎30-01-2023

Hi James
Not sure what porting is

I am on holiday at present and the problem only started here.
At home i don’t have a problem.

Sent from my iPhone

James_B · ‎30-01-2023

Hi @ChrisHind,

It could be an issue with the local roaming network you're using.

Have you tried selecting a different network manually?

James