How to transfer money from my balance to balance of another's subscriber

DaniellaAlf94 · ‎23-07-2025

Good evening!

My husband accidentally topped up my balance twice; he was supposed to pay for his own number. We didn’t make it to the mobile store in time. How can we resolve this issue online? Thank you!

Linzi_H · ‎24-07-2025

Hi @DaniellaAlf94

Welcome to the Community.

As the top-up has already been applied, there'd be no way to change this online now.

As @XRaySpeX has mentioned above, PAYG credit cannot generally be amended, but you're welcome to call our team directly to discuss all available options.

Linzi

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XRaySpeX · ‎23-07-2025

@DaniellaAlf94 : PAYG credit is not generally refundable nor transferable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Linzi_H · ‎24-07-2025

Hi @DaniellaAlf94

Welcome to the Community.

As the top-up has already been applied, there'd be no way to change this online now.

As @XRaySpeX has mentioned above, PAYG credit cannot generally be amended, but you're welcome to call our team directly to discuss all available options.

Linzi