How can I receive text when In iraq

[Ashleyahmed2020]

Hi what add on can I add so I can text and receive text when am in Iraq as I need to be able to receive my messages 

[Northerner · Accepted solution]

Hi @Ashleyahmed2020 

Add-ons and roaming costs can be found here:

https://ee.co.uk/help/help-new/roaming-costs/countries/iraq

Thanks 

[Ashleyahmed2020]

I have added adds on but it’s still saying blocked I can’t call out I really need the phone to work 

[Christopher_G]

Hi @Ashleyahmed2020

Welcome to the community.

Are you on contract or pay as you go?

Chris

[XRaySpeX]

@Ashleyahmed2020 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Ashleyahmed2020]

I am contract I still don’t have access to my texts and it not letting me call that number 

[XRaySpeX]

I never said call from your phone but from Skype over WiFi.