Hi is this one of your numbers ‭07973 100194‬

[Deany1]

This number rang and said my line is showing inactivity and asked for my password saying that it was EE 

[XRaySpeX · Accepted solution]

Yes. If an EE representative has called you directly using the number 07973 100 194, you will not be able to call back on that number. Please contact Customer Services directly on 150.

[Deany1]

Thank you

[XRaySpeX]

Thanks! You're welcome :)! Glad I could be of assistance.

[O1]

I don’t think I would trust any caller who asked for my password ✋🏻

[Mark1250]

I've just been called by this number, I had previously spoken to EE for assistance so this thread is reassuring and makes sense. However, I am currently abroad and concerned this call will cost me the same 1.20GBP per minute as all other incoming calls, can anyone confirm this call would be chargeable or free?

Thanks in advance

[James_B]

Hi @Mark1250,

Welcome to the EE Community. 🙂

Yes, you'd be charged to receive the call at the usual roaming rate.

Thanks

James

[Mark1250]

Hi James,

Thanks for taking the time to reply, that's disappointing to learn, the reason to speak to someone from EE was regarding the roaming charges, not much sense in adding to them by receiving their call!

I am surprised it isn't free if coming from the EE call center, is there an alternative method I can ask for?

[James_B]

Hi @Mark1250,

You can chat with Customer Care online via My EE.

Hope this helps.

James

[bristolian]

HI @Mark1250 

If you're within the EU, then calling 150 is free as are incoming calls.

If you're outside the EU, then @James_B suggestion of online chat is the way to go.