08-03-2024 07:38 PM
Hi - I can’t call anyone from the US - including EE to fix the issue and there’s no support via message or email- only calls which I can’t make
08-03-2024 07:52 PM
Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
10-03-2024 07:37 PM
@hollybehrman wrote:
Hi - I can’t call anyone from the US
Is this because your phone doesn't have network coverage? Lack of roaming is likely the issue if so.
Or do you have coverage but are getting an error when trying to make calls?