Help With Roaming

[Hobbayne]

Hi, I am in Malta and my iphone 14 has connected to the go mobile network out here. I have network selection to automatic but am unable to make any calls. All I get is a recorded message saying this number is restricted from this network. EE are charging me £2.29 a day and I cant even use it. My wife is on o2 (Giffgaff) and can call me no problem. 

[Hobbayne]

Hi, I am in Malta and my iphone 14 has connected to the go mobile network out here. I have network selection to automatic but am unable to make any calls. All I get is a recorded message saying this number is restricted from this network. EE are charging me £2.29 a day and I cant even use it. My wife is on o2 (Giffgaff) and can call me no problem. 

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[_MrR_]

That's a strange one - you're connected and receiving incoming calls which means the service is working. 

Are the numbers you're trying to dial in the international format (e.g. +44 20 78xx xxxx or +44 7788 xxxxxx) as if not, the error message could come from the fact you're trying to dial in a way the network doesn't recognise. 

If that's not the fix, I'd so a manual network search and try and hook onto another network there, see if that resolves it. 

Good luck.

[Hobbayne]

Thank you but it didnt work. I will try to get EE to refund my £2.29 a day as I cannot use their service.

[Leanne_T]

Hi @Hobbayne 

Thanks for coming here. 

Can you receive calls? 

Are you able to send texts? 

Leanne. 

[Hobbayne]

Hi.  i cannot send texts but can recieve incoming calls.

[Leanne_T]

Thanks @Hobbayne 

It sounds like the calling abroad restriction is active on your account, to check this and help get roaming fully set up please call us on +44 7953966250 from any other phone. 

Leanne.

[bristolian]

To add, the roaming facility itself is free of charge. The daily charge referred to, is a cost to use your UK allowances within the EU - this is only incurred on any day you use your phone.