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Going abroad

Stacie6
Investigator
Investigator

‎16-06-2023 07:37 AM

Hi, 

is there a one off payment to  be able to use your phone abroad? 

0 Helpful
14 REPLIES 14
HellyG
Investigator
Investigator
In response to Leanne_T

‎27-07-2023 10:40 AM

I am currently abroad but didn’t activate my data before I left. Now I can’t text or call because I am not connected (I’ve found some wifi) how can I activate it? 

0 Helpful
HellyG
Investigator
Investigator

‎27-07-2023 10:43 AM

I am currently abroad but didn’t set up my data roaming before I left. As I am not connected I can’t text or call (I have found wifi to send this). What can I do? 

0 Helpful
Leanne_T
EE Community Support Team
In response to HellyG

‎27-07-2023 11:05 AM

Hi @HellyG 

Thanks for coming to the community. 

Are you with us on pay monthly or pay as you go? 

Do you have signal showing? 

Leanne 🙂

0 Helpful
HellyG
Investigator
Investigator
In response to Leanne_T

‎27-07-2023 02:04 PM

Hi, 

I’m pay monthly and no. I can’t get a signal. 

Helly

0 Helpful
Leanne_T
EE Community Support Team
In response to HellyG

‎27-07-2023 02:06 PM

Thanks @HellyG 

If you did not activate roaming before travelling by texting ROAMING to 150, you would need to get in touch with our mobile care team by calling +44 7953966250 from any other phone or calling app. 

Leanne. 

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