Hello @RobertID ,
Welcome to the community,
When did you go to the store? It could take up to 24 hours for everything to resume again.
Have you rebooted your phone?
Difficult for us to give you an answer, you may need to speak to customer service, which you can do for free either via something like Skype or another phone:
08000798586
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
