Forgot to turn on Data Roaming before leaving UK

[bmcarthur]

I’m relatively new to EE and haven’t traveled since lockdown. But I forgot to turn on data roaming in my account settings before leaving the UK for France. My phone hasn’t connected to the local network; no text message when I arrived, no service, nothing. Once I got on Wi-fi I changed my account settings to allow data roaming but nothing has activated yet. 

is there something more I need to do?

[Chris_B]

@bmcarthur   You need to make sure that you have enabled both toggles within your account both are under roaming.  You also need to allow up to 24 hours for it to activate and try restarting your device. 

[Koshali]

Hi 

I have the same issue, how can I activate it, please?

[Jon_K]

Hi @Koshali.

Welcome to the community.

Have you been able to activate roaming in your My EE Account?

Jon

[bmcarthur]

I have, thank you.

I actually had to switch the Automatic network off, then turn on again, and I then received service.

Thanks

Benjamin McArthur
London, UK
+44 78 9901 5482

[Teresa08]

I have the same.issue in Greece now.  My husband's phone is on my account but he is unable to access a network.  Data roaming is on but he only has emergency calls. Y phone has such connected so I don't understand why his hasn't. Tried restart, off and back on, but no luck.  Any help great appreciated 👍

[Jon_K]

Thanks for letting us know it's working, @bmcarthur 🙂

[Jon_K]

Hi @Teresa08.

Welcome to the community.

Is roaming enabled in your My EE Account?

What phone is he using?

Have you tried manually connecting to another network?

Jon

[Teresa08]

Hi
Yes roaming enabled. Samsung A40. Think it is sorted now, but thank you.

[Leanne_T]

Thanks for letting us know @Teresa08

Leanne 🙂